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Same Day Shipping
ISG will ship orders placed by 3:00 p.m. your local Distribution Center time the same day in the continental U.S.A. (excluding common carrier shipments), subject to credit approval. Orders that include disposable incontinence products, solutions, nutritional supplements, oversized items, gloves, catalog and backordered shipments will be subject to additional freight charge.
Expedited Shipping
For faster delivery, ISG provides FedEx Standard Priority Overnight or Second Day Delivery for orders received by 5 p.m. your local Distribution Center time, subject to credit approval. FedEx expedited shipping charges and a handling fee will apply.
Common Carrier We do our best to save you money by selecting the most cost-effective method of shipping. Orders requiring common carrier shipment (large quantity orders, incontinence, nutritional supplements and durable medical equipment) should be placed before noon your local time for same day shipment. Upon arrival, common carrier orders must be inspected and signed for.
Customer Pick UP Pick up or will call orders are available for your convenience at all Distribution Centers. Call our Customer Service Department for assistance.
Drop Ship Orders drop-shipped from manufacturers may include a freight and/or handling fee.
C.O.D. Fees C.O.D. fees apply to all C.O.D. orders. C.O.D. fees are non-exempt from free freight programs. Common carrier C.O.D. fees are assessed on the total order value and may vary depending on our service agreements with our carriers.